FAQs
How long does shipping take?
Orders are processed within 2β4 business days. Delivery times vary depending on your location, but most orders arrive within 5β13 business days after processing.
Where is Oketo Design based?
Our brand is proudly based in Illinois, USA. From here, we oversee all customer care, process orders, and ship across the United States.
How much does shipping cost?
Tiered flat-rate shipping starts at $4.95 and is applied based on your total order value. Orders over $59 qualify for free U.S. shipping.
What is your return or exchange policy?
We do not offer returns or exchanges for change-of-mind purchases or sizing issues. However, if your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with your order number and photos of the issue. Once reviewed, weβll work with you to make it right.
Can I change or cancel my order?
An order cannot be changed or canceled once it has been processed. We kindly ask that you review your cart and shipping address thoroughly before finalizing your order.