Cancellation policy

Pre-Orders

Last Updated: October 2026

Overview

Certain products at Oketo Design may be available for pre-order when they are temporarily out of stock or awaiting availability.

Pre-orders are paid in full at checkout and fulfilled once the products become available. Estimated shipping timelines will be provided on the applicable product pages.

Cancellations

A pre-order cannot be changed or canceled once it has been processed. We kindly ask that you review your cart and shipping address thoroughly before finalizing your order.

Additional Policy Notes

We do not accept returns or exchanges for change-of-mind purchases or sizing issues. If your order arrives damaged, defective, or incorrect, please refer to our Refund Policy for additional information.

Contact Information

If you have questions regarding a pre-order, please contact us through this form provided on our website.