Shipping policy
Shipping Policy
Last Updated: October 2026
Overview
This Shipping Policy describes how orders placed through Oketo Design, LLC are processed, shipped, and delivered.
Because some products are produced on demand, shipping times may vary depending on the item ordered and the delivery destination.
Processing Time
Orders are typically processed within 2–4 business days after payment is confirmed.
Processing time may be longer during periods of high order volume, holidays, or product launches.
Processing time refers to the time required to prepare your order for shipment and does not include transit time.
Shipping Rates
We currently ship within the United States only.
Shipping options available at checkout include:
Free Shipping
Available on orders over $59.
Standard Shipping
Available for orders under $59. Tiered shipping rates are calculated at checkout based on the total order value.
Final shipping costs and delivery estimates will be displayed during checkout before your order is completed.
Estimated Delivery Times
Orders typically arrive within 5–13 business days after shipment when using Standard Shipping.
Delivery times are estimates provided by the shipping carrier and may vary depending on location, shipping conditions, or other circumstances outside of our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes tracking information when available.
Tracking updates are provided directly by the shipping carrier.
Shipping Delays
Shipping times may occasionally be affected by circumstances outside our control, including:
• carrier delays
• weather conditions
• customs inspections (if applicable)
• high shipping volumes
While we work with reliable production partners and carriers, Oketo Design, LLC cannot guarantee delivery times once a package has been handed off to the shipping carrier.
Lost or Stolen Packages
Once an order has been shipped and or tracking information shows that the package has been delivered, Oketo Design, LLC is not responsible for lost or stolen packages.
If your tracking information indicates delivery but you cannot locate the package, we recommend:
• checking with household members or neighbors
• checking with your local carrier or post office
• reviewing the delivery location indicated by the carrier
Customers may also file a claim directly with the shipping carrier when applicable.
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided, this may result in delays, additional shipping charges, or failed delivery.
Oketo Design, LLC is not responsible for packages delivered to incorrectly provided addresses.
Questions
If you have questions regarding shipping or your order status, please contact us through this form provided on our website.